Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs) – Lush Aura

1. How long does shipping take?

Orders are processed within 1–2 business days and typically delivered within 7–14 business days. In some cases, delivery may take up to 2 weeks depending on your location and other factors.

2. Do you offer free shipping?

Yes! Lush Aura offers free shipping on all orders, with no minimum purchase required.

3. How can I track my order?

Once your order has been shipped, you will receive a tracking number by email. You can use this to track your order on the shipping carrier’s website.

4. Can I change or cancel my order?

You can request to change or cancel your order within 12 hours of placing it. After this time, orders may already be processing and cannot be modified.

5. What is your return and refund policy?

You can request a return within 14 days of receiving your order. Items must be unused and in their original packaging. Once received and inspected, approved refunds are processed within 5–10 business days.

6. What happens if my package is damaged?

If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will offer a replacement or full refund.

7. What if my package is lost?

If your package is lost in transit, we will work with the shipping carrier to locate it. If it cannot be found, we will provide a replacement or refund.

8. Do you ship internationally?

Yes, we ship internationally to countries available at checkout. Delivery times may vary by destination.

9. Will I have to pay customs fees?

Yes, import duties and taxes are the responsibility of the customer and may be charged upon delivery, depending on your country’s regulations.

10. How can I contact customer support?

You can contact our customer support team through the contact form on our website. We aim to respond within 24–48 hours.