REFUND POLICY

At Lush Aura, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • Your item must be unused, unworn, and in the same condition as when you received it.

  • The item must be returned in its original packaging.

  • You must contact us within 14 days of receiving your order to request a refund.

Non-Refundable Items

The following items are not eligible for refunds:

  • Gift cards

  • Final sale or clearance items

  • Personal care or hygiene products that have been opened or used

How to Request a Refund

To start a refund, please:

  1. Contact our customer support team with your order number and reason for the return.

  2. We will provide you with return instructions.

  3. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Return Shipping Costs

  • Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect.

  • Shipping costs are non-refundable.

Refund Processing Time

  • Approved refunds will be processed back to your original payment method within 5–10 business days.

  • Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue, and we will arrange a replacement or refund at no extra cost.

Late or Missing Refunds

If you haven’t received your refund after the processing time:

  • Check your bank account again

  • Contact your card provider or bank, as processing times may vary

  • If issues persist, contact our support team for assistance