SHIPPING POLICY

At Lush Aura, we are committed to delivering your order quickly, safely, and with no extra shipping costs. Below is a clear outline of how our shipping process works.

Free Shipping

All orders placed with Lush Aura include free shipping, with no minimum purchase required.

Order Processing & Delivery Times

  • Processing Time: Orders are typically processed within 1–2 business days after your order is placed.

  • Delivery Time: Most orders arrive within 7–14 business days. In some cases, delivery may take up to 2 weeks due to location, product availability, carrier delays, or unforeseen circumstances.

Shipping Destinations

We currently ship to the countries available at checkout.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email. You can use this number to track your package directly on the shipping carrier’s website.

International Shipping

  • Duties & Taxes: Any import duties, taxes, or customs fees are the responsibility of the customer. These fees are not included in the product price or shipping cost and may be collected upon delivery.

  • Delivery Times: International shipping times may vary depending on the destination country and customs processing.

Shipping Address Accuracy

Please ensure your shipping address is complete and accurate.
Lush Aura is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Damaged or Lost Packages

  • Damaged Packages: If your package arrives damaged, please contact our customer support team immediately so we can assist you.

  • Lost Packages: If your package is lost in transit, we will work with the shipping carrier to locate it. If the package cannot be found, we will offer a replacement or full refund.